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hello@hugstep.comWe answer within one working day
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Before you write

Email us at hello@hugstep.com. Real people, happy to help.

Where is my order?

Check the tracking link in your email, or sign in to see your order.

How do I swap a size?

Just tell us your order number and the size you'd like. Our 60-day Comfort Promise makes swaps free.

How quickly will you reply?

Usually within one working day. A real person reads every email.