Delivery & returns

We pack your order and send it the next working day. Standard UK delivery usually takes 3–5 working days in total.

Want to send it straight to someone? Just put their address at checkout and add a note. We never put prices inside the parcel.

Chose Express tracked delivery? We email you a tracking link when your parcel leaves us. You can also sign in to your account to see your order.

Parcel late or missing? Tell us and we'll sort it out. With shipping protection, we send a new one free.

Wrong size? Tell us and we'll send the right size free. You keep the first pair, no need to send it back.

The 60-day Comfort Promise: if your socks aren't right, we'll swap them for free within 60 days, even if you've worn them. How the promise works.

How to send something back:

1. Email us at hello@hugstep.com with your order number.
2. We reply with the returns address and how to post them.
3. Pack the items safely.

You have the right to cancel your order within 14 days of receiving it, without giving a reason. Send the unworn items back within 14 days of telling us. We refund you within 14 days of getting them back (or of proof you sent them), to the card you paid with.

You can tell us by email, the contact form, or with our cancellation form. If you cancel for a refund, you pay the return postage, unless the item is faulty or wrong.