How can we help?

Yes, if it hasn't left us yet. Email us as soon as you can. Once it's sent, you can still return it.

By card, or with any of the other ways to pay shown at checkout.

No. You can order as a guest. An account just makes it easier to see your orders.

Yes. Email us at hello@hugstep.com with what you'd like, and we'll help you place the order.

UK delivery is free. At checkout you can also choose Express tracked delivery (£2). All delivery details.

Free UK delivery usually takes 3–5 working days. Express tracked is sent first.

Chose Express tracked? Use the tracking link in your email, or sign in to see your order. Still no luck? Tell us.

Yes. Put their address at checkout and add a gift note. There are no prices inside the parcel.

If your socks aren't right, we'll swap them for free within 60 days, even if you've worn them. Read more.

Contact us with your order number and we'll guide you. Returns step by step.

Within 14 days of us getting the items back, to the card you paid with.

Use your normal UK shoe size: S is 3–5, M is 6–8, L is 9–11 and XL is 12–14. Our size guide works it out for you.

Choose the bigger one. And if it's wrong, we'll send the right size free and you keep the first pair.

Diabetic socks are loose and soft, for sensitive feet. Compression socks give gentle, even support for tired, heavy legs. If you have a medical condition, please ask your doctor what is best for you.

A soft, breathable knit. Need the exact fabric blend, for example because of an allergy? Email us and we'll tell you.

Machine wash at 40°C, inside out.

Go to Sign in and enter your email address. We'll send you a code, so there's no password to remember.

Click 'unsubscribe' at the bottom of any email, or ask us and we'll do it for you.